Company / work
|Process Design /|
/ Training /
|Improved experience for on alerts subscription & growth from 4% to 54% text enrollment of a PBM Caremark, with more than 30 mil customers.|
Design & developed 14 new Custom products from scratch for ULINE
Product strategy, development of FileStatz.com sharing solution for Tax Consultants (pilot testing) –
Health portal, content syndication, UI gadgets for Tribune Media
|Improved on-boarding (registration) for CVS Caremark resulting > 10% growth (for ~ 1 mil users/day)|
Fixed an issue that contributed 26% growth in Mail orders for Caremark.
Developed mechanism to export John Deere’s parts catalog data.
|Working on user research to cut cycle time to 1/3rd on an important project in Specialty Pharmacy |
Managed Team to estimate, plan and execution for 3 lines of business, 53 projects in a year.
Trained the users on data extraction for John Deere
Teaching Principles of UX and Guide Group Directed at Academy of Art University
Accessibility SME to support UI libraries with SFX used in Auto Quote, Agent module.
UX Strategy @ CVS Health:
Responsible for monitoring and analyzing user behavior on various CVS Health (PBM, Retail and Specialty etc) digital properties, leading to recommendations on optimizing online channels to meet business goals while improving the user experience
Nag is a focused UX professional. Nag is constantly looking to enhance the end users journey via the desktop, tablet and Mobile experience at CVS Caremark. Nag has the benefit of knowing how to create interactive prototypes which provide him leverage in understanding the technologically feasibility of potentially new UX solutions.. – Cris Curry
Work samples upon request (password protected)